Registration/Payment: All services must be pre-paid in full at time of registration to complete your booking/registration. No private session spots will be reserved without pre-payment. If you are having difficulty registering, making payment, or if you do not receive a confirmation e-mail, please contact us as soon as possible!

PRIVATE SESSIONS: Cancellations/ Refunds:

If you need to cancel your private session for any reason, you must provide at least 24 hours notice before the start time of your session. If we are notified at least 24 hours prior to your booking, we can reschedule your booking or process a refund. If we are not notified at least 24 hours before the scheduled booking, there will be no refunds or credits issued.

Medical Issues/Circumstances:

If your dog is ill or injured, please let us know as soon as possible so we can reschedule your session. If your dog has or is suspected to have kennel cough, please keep them at home until they have not coughed in 7 days; or they are cleared and deemed no longer contagious by a vet.